Water Treatment Services & Support
Expert, reliable support designed to keep your water systems running smoothly
At AllWater Technologies, we understand that operational continuity is vital. That’s why our technical support for water systems is engineered to provide fast, dependable assistance – whether you’re facing an unexpected fault, need help optimising performance or simply require routine guidance. With decades of practical experience and a reputation built on trust, we support clients across the the globe in maintaining high-performance, compliant and sustainable systems.
Expert Water Support, Built Around You
Our technical support services are designed to meet the full spectrum of needs across industrial water treatment. From ultrafiltration and deionisation to reverse osmosis and water softeners, our expert engineers are on hand to diagnose issues, advise on upgrades and implement solutions that restore peak system performance.
We work closely with you to understand your operations, recommend the most effective course of action and deliver results that minimise downtime and maximise efficiency.
Our support includes:
- Telephone & remote diagnostic
- Client Login portal for reports, manuals, and more
- System troubleshooting
- Planned service visits
- Guidance on optimisation & upgrades`
Ongoing training and user support post-installation

On-Site and Remote Diagnostics
Not every issue requires a visit. Our advanced remote diagnostics capabilities enable us to swiftly assess system performance and identify faults without delay. Whether it’s a flow rate anomaly or sensor misread, our team can securely connect to your equipment (where permitted) and guide your team through immediate resolution steps.
When an on-site presence is required, our field engineers arrive fully equipped to handle system troubleshooting across a wide range of technologies and system designs. Their extensive hands-on experience allows us to deliver accurate fixes and reduce disruption.
First-Class Engineers, Proven Experience
From high-purity systems running 24/7 to tailored solutions for complex effluent challenges, clients trust AllWater Technologies to deliver performance and peace of mind. Backed by deep expertise, responsive support and long-term partnerships, we keep critical water systems running with precision.
Our support includes

Telephone & remote diagnostics for rapid fault identification

System troubleshooting and root cause analysis

Planned service visits tailored to your production schedule

Guidance on optimisation, upgrades and retrofit options

Ongoing training and user support post-installation

On-site engineering support from qualified specialists

Personalised Technical Support
Our technical support for water systems goes far beyond surface-level fixes. We take a forensic approach to system troubleshooting, analysing system behaviour against operating benchmarks, historical data, and performance goals.
Whether you’re experiencing:
- Unexpected shutdowns or alarms
- Decline in water quality output
- Chemical dosing irregularities
- Pressure or flow inconsistencies
- Sensor or instrument failures
Our team has the tools and knowledge to resolve the problem efficiently. We also offer technical documentation reviews, calibration services, and replacement part sourcing to support long-term system integrity.
Service Plans and Emergency Cover
Clients can choose between ad hoc support or comprehensive service agreements for full peace of mind. Service agreement holders benefit from priority response times, fixed pricing, and tailored service schedules that accommodate your site’s needs.
Where systems are business-critical, we offer 24/7 emergency cover options, ensuring your operations are protected – even outside of standard working hours.
Each support visit includes:
- A full method statement and risk assessment
- A system performance report
- Preventative maintenance recommendations
- Ongoing support via phone or secure client login
Supporting All System Types
We provide water system support across the full AllWater Technologies product range, and across third-party systems. Our engineers are qualified to support and troubleshoot:
- Reverse Osmosis (RO) systems
- Ultrafiltration (UF) systems
- Deionisation and Demineralisation plants
- Wastewater treatment units
- Water softeners and filtration systems
- Polymer dosing, pH correction, and UV sterilisation systems
- PLC-controlled and automated systems
Even where you’re using a non-AllWater system, our team is often able to help through independent diagnosis and custom-engineered retrofit options.
Why Choose AllWater Technologies?
AllWater Technologies Ltd is recognised across multiple industries for delivering dependable, technically robust water treatment solutions. Our clients range from aerospace and manufacturing to pharmaceutical and food & beverage – sectors where compliance, uptime, and quality are critical.
What sets our technical support apart:
- Decades of direct industry experience
- Engineering-led leadership
- ISO 9001:2015 & 14001:2015 certified
- Client-centric, long-term support ethos
- Secure, always-available project documentation via Client Login portal
- Strong reputation across high-spec, heavily-regulated industries
We don’t just respond to faults – we help prevent them, optimising your system’s performance and life cycle at every step.

Committed to Excellence




"We have been very happy with AllWater’s professionalism and response times when we have needed help with the plant. The staff are all very helpful and knowledgeable and we are very satisfied with the service provided."
Jamie Davies
Turnspeed"We needed a DI plant that is capable of producing the processing water to serve our Chemical Process lines twelve rinse tanks, 24 hrs a day, 7 days a week at a max of 20.00 μS/cm. The water plant is now consistently cleaning the water to 1.00 μS/cm."
Steve Silk MBE
Marshall Aerospace"We have built a good relationship with AllWater and continue to enjoy service contracts with them. They know what they’re doing and we’re always happy with their service"
Andy Best
Production Director - Vertik-Al"We needed a DI plant that is capable of producing the processing water to serve our Chemical Process lines twelve rinse tanks, 24 hrs a day, 7 days a week at a max of 20.00 μS/cm. The water plant is now consistently cleaning the water to 1.00 μS/cm’"
Amelia
Production Manager"AllWater Technologies installed their pure water system in our premises to replace our old system which went into retirement. The level of service and maintenance that AllWater are giving us will ensure that we get the quality of product and the length of service we are looking for out of our plant. Their level of service is excellent."
John Malone
excel gs ltd"Thank you for all your support. I have to say that I am really impressed with All Water approach to provide a really good service. Thank you again."
Radu Vitanescu
Liberty Engineering"AllWater have provided great service, specialist advice and an effective waste water treatment solution for our site."
Paul Pearcy
Warburtons"AllWater have always delivered us a great service and are equally competent maintaining existing kit or installing new. They’re friendly and reliable and, perhaps most importantly, trustworthy."
Phil Parkinson
Joseph Holt"AWT professional service allows our site to run with minimal downtime when unplanned breakdowns happen. AWT service is invaluable in maintaining our production lines throughout."
Adam Cook
Qsil"The person was very polite and explained everything in detail. Report was typed and easy to understand."
Richard Fox
London and Brighton Plating"We are more than satisfied with the level of service we receive from everyone at AWT. Excellent work, Thank you!"
Daniel Holden
Karas Plating"AllWater Technologies provide an exceptional level of knowledge and support, and we cannot fault their service and commitment. The team consistently exceed expectations and although others may offer a cheaper alternative, we have every confidence that they could not offer better!"
Eric Allen
Albumedix LTD"By using AWT we know that our plant and equipment is being maintained to the highest standard using the expertise and knowledge that we find second to none. When issues arise it is paramount that we can resolve these issues promptly; AWT are always there to support us."
Allen Staunton
Creganna Medical"Using All Water Technologies has been a breath of fresh air. Their attentive service from the first call through to delivery completion, has made the management of our water treatment plant very easy indeed. We wash over 2.5 million items of tableware for the event industry every year, working at some of the UK’s most prestigious events, so having peace of mind over our washing operation is essential. I would recommend AWT to anyone’"
Joe Nisbet
Jongor Hire"AWT offered Rimex a bespoke solution to our water softening and storage requirements. They took charge and managed the project efficiently and effectively from the very beginning. I am delighted with the outcome and I will continue to use AWT for preventative maintenance and any other future projects."
Daniel Meakin
Rimex Metals"All went very well with the plant being well finished, installation being of a high standard and all works being completed on time and to specification."
Dom Oughton
OptimumReady for Support?
Whether you’re planning ahead or responding to an urgent fault, we’re here to help. Our expert team is on hand to provide the water system support you need – with clear communication, rapid turnaround, and proven technical excellence.
Get in touch today to discuss your requirements.
Let’s keep your systems running at their best.
Water System Support: Frequently Asked Questions
Our technical support covers fault diagnosis, remote and on-site troubleshooting, system optimisation, preventative maintenance, and expert advice across a wide range of water treatment technologies.
Yes. Our team can often identify and resolve issues using secure remote diagnostics tools, helping you minimise downtime and avoid unnecessary callouts.
We provide support for reverse osmosis, ultrafiltration, water softeners, deionisation/demineralisation systems, wastewater treatment plants, and automated dosing and control systems – both AllWater and third-party installations.
Yes. We offer priority response and emergency cover options, especially for clients with service agreements. Contact us directly to discuss urgent support requirements.
Absolutely. Our service agreements are fully customisable and designed to keep your systems operating efficiently and in full compliance, with scheduled visits and 24/7 phone support included.
Water Treatment Case Studies
Explore our case studies to see how AllWater Technologies has partnered with clients across various industries to design and deliver tailored water treatment solutions. Each project highlights our commitment to meeting exacting standards, solving unique challenges, and optimising water management processes to help our clients achieve their operational goals. Discover how our expertise and dedication to quality have made a real difference for businesses just like yours.





A Handful of our Valued Clients







Get in Touch with AllWater Technologies
We’re here to help with all your water treatment needs. Whether you have questions about our services, want to discuss a project, or need support, our team is ready to assist you. Fill out the form for general enquiries, or you are welcome to email direct or give us a call.
AllWater House
Unit 2,
Cheddar Business Park,
Wedmore Road,
Cheddar
BS27 3EB
Opening hours
Mon-Fri: 08:30-17:30 (GMT)