Technical Support for Water Systems

Expert, reliable support designed
to keep your water systems running smoothly

At AllWater Technologies, we understand that operational continuity is vital. That’s why our technical support for water systems is engineered to provide fast, dependable assistance—whether you’re facing an unexpected fault, need help optimising performance or simply require routine guidance. With decades of practical experience and a reputation built on trust, we support clients across the UK and Europe in maintaining high-performance, compliant and sustainable systems.

Comprehensive Water System Support Tailored to You

Our technical support services are designed to meet the full spectrum of needs across industrial water treatment. From ultrafiltration and deionisation to reverse osmosis and wastewater solutions, our expert engineers are on hand to diagnose issues, advise on upgrades and implement solutions that restore peak system performance.

We work closely with you to understand your operations, recommend the most effective course of action and deliver results that minimise downtime and maximise efficiency.

Our support includes

Telephone & remote diagnostics for rapid fault identification

System troubleshooting and root cause analysis

Planned service visits tailored to your production schedule

Guidance on optimisation, upgrades and retrofit options

Ongoing training and user support post-installation

On-site engineering support from qualified specialists

On-Site and Remote Diagnostics

Not every issue requires a visit. Our advanced remote diagnostics capabilities enable us to swiftly assess system performance and identify faults without delay. Whether it’s a flow rate anomaly or sensor misread, our team can securely connect to your equipment (where permitted) and guide your team through immediate resolution steps.

When an on-site presence is required, our field engineers arrive fully equipped to handle system troubleshooting across a wide range of technologies and system designs. Their extensive hands-on experience allows us to deliver accurate fixes and reduce disruption.

First-Class Engineers, Proven Experience

Every member of our technical support team is a highly trained professional with extensive knowledge of industrial water treatment processes. Many have 20+ years of experience in designing, maintaining and troubleshooting complex water treatment systems. Our directors—each with deep expertise in engineering, installation, and operational support—remain actively involved in technical delivery. This ensures every support case benefits from a high standard of oversight and technical excellence.

John Nicholson

John Nicholson,Service Director

Over 30 years of field-based engineering experience across pure and waste water systems
Contact John
Stuart Howe

Stuart Howe,Projects Director

Specialist in process control, automation, and electrical system design
Contact Howe
Sue Fisher

Sue Fisher,Operations Director

Expert in service planning, customer communication, and process efficiency
Contact Sue

Committed to Excellence

Our technical support for water systems goes far beyond surface-level fixes. We take a forensic approach to system troubleshooting, analysing system behaviour against operating benchmarks, historical data, and performance goals.

Whether you’re experiencing:

  • Unexpected shutdowns or alarms
  • Decline in water quality output
  • Chemical dosing irregularities
  • Pressure or flow inconsistencies
  • Sensor or instrument failures

…our team has the tools and knowledge to resolve the problem efficiently. We also offer technical documentation reviews, calibration services, and replacement part sourcing to support long-term system integrity.

We don’t just respond to faults—we help prevent them,
optimising your system’s performance and life cycle at every step.

"We have been very happy with AllWater’s professionalism and response times when we have needed help with the plant. The staff are all very helpful and knowledgeable and we are very satisfied with the service provided."

Jamie Davies

Turnspeed

"We needed a DI plant that is capable of producing the processing water to serve our Chemical Process lines twelve rinse tanks, 24 hrs a day, 7 days a week at a max of 20.00 μS/cm. The water plant is now consistently cleaning the water to 1.00 μS/cm."

Steve Silk MBE

Marshall Aerospace

"We have built a good relationship with AllWater and continue to enjoy service contracts with them. They know what they’re doing and we’re always happy with their service"

Andy Best

Production Director - Vertik-Al

"We needed a DI plant that is capable of producing the processing water to serve our Chemical Process lines twelve rinse tanks, 24 hrs a day, 7 days a week at a max of 20.00 μS/cm. The water plant is now consistently cleaning the water to 1.00 μS/cm’"

Amelia

Production Manager

"AllWater Technologies installed their pure water system in our premises to replace our old system which went into retirement. The level of service and maintenance that AllWater are giving us will ensure that we get the quality of product and the length of service we are looking for out of our plant. Their level of service is excellent."

John Malone

excel gs ltd

"Thank you for all your support. I have to say that I am really impressed with All Water approach to provide a really good service. Thank you again."

Radu Vitanescu

Liberty Engineering

"AllWater have provided great service, specialist advice and an effective waste water treatment solution for our site."

Paul Pearcy

Warburtons

"AllWater have always delivered us a great service and are equally competent maintaining existing kit or installing new. They’re friendly and reliable and, perhaps most importantly, trustworthy."

Phil Parkinson

Joseph Holt

"AWT professional service allows our site to run with minimal downtime when unplanned breakdowns happen. AWT service is invaluable in maintaining our production lines throughout."

Adam Cook

Qsil

"The person was very polite and explained everything in detail. Report was typed and easy to understand."

Richard Fox

London and Brighton Plating

"We are more than satisfied with the level of service we receive from everyone at AWT. Excellent work, Thank you!"

Daniel Holden

Karas Plating

"AllWater Technologies provide an exceptional level of knowledge and support, and we cannot fault their service and commitment. The team consistently exceed expectations and although others may offer a cheaper alternative, we have every confidence that they could not offer better!"

Eric Allen

Albumedix LTD

"By using AWT we know that our plant and equipment is being maintained to the highest standard using the expertise and knowledge that we find second to none. When issues arise it is paramount that we can resolve these issues promptly; AWT are always there to support us."

Allen Staunton

Creganna Medical

"Using All Water Technologies has been a breath of fresh air. Their attentive service from the first call through to delivery completion, has made the management of our water treatment plant very easy indeed. We wash over 2.5 million items of tableware for the event industry every year, working at some of the UK’s most prestigious events, so having peace of mind over our washing operation is essential. I would recommend AWT to anyone’"

Joe Nisbet

Jongor Hire

"AWT offered Rimex a bespoke solution to our water softening and storage requirements. They took charge and managed the project efficiently and effectively from the very beginning. I am delighted with the outcome and I will continue to use AWT for preventative maintenance and any other future projects."

Daniel Meakin

Rimex Metals

"All went very well with the plant being well finished, installation being of a high standard and all works being completed on time and to specification."

Dom Oughton

Optimum

Ready for Support?

Unsure how to optimise water treatment for your industry? Our team is here to help. We’ll assess your requirements, design a solution, and provide the quality, reliability, and service you deserve. Reach out to discuss how we can help you achieve your operational goals.

Get in touch today to discuss your requirements.

Let’s keep your systems running at their best.

Water System Support: Frequently Asked Questions

Our technical support covers fault diagnosis, remote and on-site troubleshooting, system optimisation, preventative maintenance, and expert advice across a wide range of water treatment technologies.

Water Treatment Case Studies

Explore our case studies to see how AllWater Technologies has partnered with clients across various industries to design and deliver tailored water treatment solutions. Each project highlights our commitment to meeting exacting standards, solving unique challenges, and optimising water management processes to help our clients achieve their operational goals. Discover how our expertise and dedication to quality have made a real difference for businesses just like yours.

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Aero Fabrications Ltd
A specialised engineering firm in aerospace manufacturing, Aero Fabrications Ltd. sought support for its business expansion. To meet this need, AllWater Technologies designed and installed a comprehensive water treatment...
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Turnspeed Precision Engineering
Turnspeed, a renowned specialist in automotive component manufacturing, collaborated with AllWater Technologies to address challenges in implementing a new plating process.
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Kingsley Beverages
AllWater Technologies provided a complete, turnkey water treatment system for Kingsley Beverages’ new canning line, handling everything from concept and design to build and ongoing management.
READ ARTICLE
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Marshall Aerospace
Marshall Aerospace, a leading MRO and Aerospace component manufacturing facility, faced a critical challenge when relocation there Manufacturing and Special Processes facility to a new site, i...
READ ARTICLE
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Vertik-Al Ltd
Vertik-Al, a leading provider of vertical and horizontal Aluminium powder coating for the architectural Aluminium industry, faced a critical challenge when European regulations...
READ ARTICLE

Tailored Water Treatment Solutions for Your Sector

Water System Support: Frequently Asked Questions

We’re here to help with all your water treatment needs. Whether you have questions about our services, want to discuss a project, or need support, our team is ready to assist you. Fill out the form for general enquiries, or you are welcome to email direct or give us a call.

AllWater House

Unit 2,

Cheddar Business Park,

Wedmore Road,

Cheddar

BS27 3EB

Opening hours

Mon-Fri: 08:30-17:30 (GMT)