Water Treatment Service Agreements

Protect performance, ensure compliance and reduce downtime with expert-led servicing

At AllWater Technologies, we believe water treatment servicing should be proactive, not reactive. Our tailored Water Treatment Service Agreements are designed to give you complete peace of mind – delivering expert support, preventative maintenance and cost-effective system care across all key technologies. Whether you’re operating a reverse osmosis system, a demineraliser or a softener unit, we offer a structured approach to servicing that ensures reliability, performance and long-term value.

Why Choose a Service Agreement?

Industrial water treatment systems are mission-critical. Downtime can disrupt production and increase operating costs. Our maintenance contracts are designed to eliminate these risks through consistent, expert oversight.

With an AllWater Technologies Service Agreement, you benefit from:

  • Scheduled servicing that fits around your operational priorities
  • Preventive maintenance that helps avoid costly failures
  • Preferential response times and priority scheduling
  • Fixed service rates and transparent pricing
  • Expert support across a wide range of system types
  • Detailed service reports and compliance documentation
  • Access to our secure Client Login portal for manuals, records and historical data

Our support includes

Telephone & remote diagnostics for rapid fault identification

System troubleshooting and root cause analysis

Planned service visits tailored to your production schedule

Guidance on optimisation, upgrades and retrofit options

Ongoing training and user support post-installation

On-site engineering support from qualified specialists

What’s Included in a Water Treatment Service Agreement?

We tailor each service agreement to your specific equipment and operational needs. Whether you’re managing a single reverse osmosis unit or a complex multi-system water treatment plant, our support structure ensures no detail is overlooked.

Typical service agreements may include:

  • Site survey and initial system evaluation
  • Fully planned servicing schedule (monthly, quarterly, or biannually)
  • Filter changes, calibrations, resin checks, and cleaning
  • Instrumentation checks and sensor diagnostics
  • Chemical dosing and reagent system inspections
  • System optimisation and settings verification
  • Emergency support and remote troubleshooting
  • Full reporting, method statements and risk assessments

Water Treatment Systems We Service

Our engineers have deep experience across all major water treatment technologies, making us the trusted partner for many of the UK’s leading manufacturers, processors and critical service providers.

We provide service agreements for:

  • RO system servicing (Reverse Osmosis plants)
  • Demineraliser servicing (cation/anion exchange)
  • DI servicing (deionisation units)
  • Water softener servicing
  • Filter servicing (cartridge, bag, multimedia, carbon, etc.)
  • Ultrafiltration and UV sterilisation units
  • Wastewater treatment plant servicing

     

Whether your system was installed by AllWater or another provider, we can offer full support, either through a new contract or as part of a system takeover process.

Preventive Maintenance Saves Money

Waiting for breakdowns to occur is costly. Our preventative maintenance approach ensures your systems are always operating within optimum parameters, extending the life of components and reducing the risk of emergency interventions.

Key benefits of preventative care:

  • Reduced unscheduled downtime
  • Lowered total cost of ownership
  • Improved energy and water efficiency
  • Better compliance with discharge limits and product quality standards
  • Early detection of wear, inefficiencies, or component failures

Each of our engineers is trained to assess system performance beyond surface-level checks, identifying the subtle signs of wear or underperformance before they escalate into major issues.

Built on Trust & Excellence

AllWater Technologies is trusted by clients across aerospace, food and beverage, chemical manufacturing, canning, pharmaceutical, and high-spec engineering sectors. Our clients know that when they take out a service agreement with us, they are choosing a long-term partner, not just a contractor.

Our service agreements are backed by:

  • ISO 9001:2015 Quality Management accreditation
  • Experienced engineers with over 30 years in the industry
  • Dedicated service management team and technical support desk
  • Secure online access to reports and compliance history
  • Track record with critical infrastructure and compliance-heavy environments

What Our Clients Say

“AWT professional service allows our site to run with minimal downtime when unplanned breakdowns happen. AWT service is invaluable in maintaining our production lines throughout”

Adam Cook, Qsil
www.qsil.com

“AllWater Technologies provide an exceptional level of knowledge and support, and we cannot fault their service and commitment. The team consistently exceed expectations and although others may offer a cheaper alternative, we have every confidence that they could not offer better!”

Eric Allen, Albumedix Ltd
https://www.sartorius.com/en/pr/albumedix-integration

Committed to Excellence

Ready to Set Up a Service Agreement?

Whether you’re looking to formalise your system servicing or switch to a provider you can trust, we’re here to help.

Our team can review your setup and provide a clear, no-obligation proposal for a tailored service agreement that protects your operations and keeps your system running at peak performance.

We also offer the option of multi-year contracts, allowing you to lock in pricing for up to 3 or 5 years. This gives you greater control over budgeting, reduces admin, and ensures uninterrupted support throughout the life of the agreement, delivering peace of mind and long-term value.

Contact us today to speak to one of our technical advisors.

Frequently Asked Questions (FAQ)

A water treatment service agreement is a scheduled maintenance contract that ensures your water treatment systems are professionally serviced at agreed intervals. It includes system checks, preventative maintenance, and ongoing technical support.

Our service agreements cover RO systems, softeners, filters, deionisers (DI), demineralisers, wastewater treatment plants, and more. We can support systems installed by AllWater Technologies or third-party suppliers.

The frequency depends on the type and usage of your system. We offer monthly, quarterly, biannual, or bespoke service intervals, tailored to your site’s specific requirements and operational risk.

Preventative maintenance reduces the risk of costly breakdowns, extends equipment lifespan, improves system efficiency, and helps maintain regulatory compliance.

Yes. Clients with service agreements benefit from preferential response times, emergency callout support, and telephone assistance when urgent issues arise.

Absolutely. Each agreement is bespoke, based on a thorough site review. We ensure that servicing matches your operational needs, budget, and compliance goals.

We don’t just respond to faults—we help prevent them,
optimising your system’s performance and life cycle at every step.

"We have been very happy with AllWater’s professionalism and response times when we have needed help with the plant. The staff are all very helpful and knowledgeable and we are very satisfied with the service provided."

Jamie Davies

Turnspeed

"We needed a DI plant that is capable of producing the processing water to serve our Chemical Process lines twelve rinse tanks, 24 hrs a day, 7 days a week at a max of 20.00 μS/cm. The water plant is now consistently cleaning the water to 1.00 μS/cm."

Steve Silk MBE

Marshall Aerospace

"We have built a good relationship with AllWater and continue to enjoy service contracts with them. They know what they’re doing and we’re always happy with their service"

Andy Best

Production Director - Vertik-Al

"We needed a DI plant that is capable of producing the processing water to serve our Chemical Process lines twelve rinse tanks, 24 hrs a day, 7 days a week at a max of 20.00 μS/cm. The water plant is now consistently cleaning the water to 1.00 μS/cm’"

Amelia

Production Manager

"AllWater Technologies installed their pure water system in our premises to replace our old system which went into retirement. The level of service and maintenance that AllWater are giving us will ensure that we get the quality of product and the length of service we are looking for out of our plant. Their level of service is excellent."

John Malone

excel gs ltd

"Thank you for all your support. I have to say that I am really impressed with All Water approach to provide a really good service. Thank you again."

Radu Vitanescu

Liberty Engineering

"AllWater have provided great service, specialist advice and an effective waste water treatment solution for our site."

Paul Pearcy

Warburtons

"AllWater have always delivered us a great service and are equally competent maintaining existing kit or installing new. They’re friendly and reliable and, perhaps most importantly, trustworthy."

Phil Parkinson

Joseph Holt

"AWT professional service allows our site to run with minimal downtime when unplanned breakdowns happen. AWT service is invaluable in maintaining our production lines throughout."

Adam Cook

Qsil

"The person was very polite and explained everything in detail. Report was typed and easy to understand."

Richard Fox

London and Brighton Plating

"We are more than satisfied with the level of service we receive from everyone at AWT. Excellent work, Thank you!"

Daniel Holden

Karas Plating

"AllWater Technologies provide an exceptional level of knowledge and support, and we cannot fault their service and commitment. The team consistently exceed expectations and although others may offer a cheaper alternative, we have every confidence that they could not offer better!"

Eric Allen

Albumedix LTD

"By using AWT we know that our plant and equipment is being maintained to the highest standard using the expertise and knowledge that we find second to none. When issues arise it is paramount that we can resolve these issues promptly; AWT are always there to support us."

Allen Staunton

Creganna Medical

"Using All Water Technologies has been a breath of fresh air. Their attentive service from the first call through to delivery completion, has made the management of our water treatment plant very easy indeed. We wash over 2.5 million items of tableware for the event industry every year, working at some of the UK’s most prestigious events, so having peace of mind over our washing operation is essential. I would recommend AWT to anyone’"

Joe Nisbet

Jongor Hire

"AWT offered Rimex a bespoke solution to our water softening and storage requirements. They took charge and managed the project efficiently and effectively from the very beginning. I am delighted with the outcome and I will continue to use AWT for preventative maintenance and any other future projects."

Daniel Meakin

Rimex Metals

"All went very well with the plant being well finished, installation being of a high standard and all works being completed on time and to specification."

Dom Oughton

Optimum

Ready for Support?

Unsure how to optimise water treatment for your industry? Our team is here to help. We’ll assess your requirements, design a solution, and provide the quality, reliability, and service you deserve. Reach out to discuss how we can help you achieve your operational goals.

Get in touch today to discuss your requirements.

Let’s keep your systems running at their best.

Water System Support: Frequently Asked Questions

Our technical support covers fault diagnosis, remote and on-site troubleshooting, system optimisation, preventative maintenance, and expert advice across a wide range of water treatment technologies.

Water Treatment Case Studies

Explore our case studies to see how AllWater Technologies has partnered with clients across various industries to design and deliver tailored water treatment solutions. Each project highlights our commitment to meeting exacting standards, solving unique challenges, and optimising water management processes to help our clients achieve their operational goals. Discover how our expertise and dedication to quality have made a real difference for businesses just like yours.

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Aero Fabrications Ltd
A specialised engineering firm in aerospace manufacturing, Aero Fabrications Ltd. sought support for its business expansion. To meet this need, AllWater Technologies designed and installed a comprehensive water treatment...
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Turnspeed Precision Engineering
Turnspeed, a renowned specialist in automotive component manufacturing, collaborated with AllWater Technologies to address challenges in implementing a new plating process.
READ ARTICLE
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Kingsley Beverages
AllWater Technologies provided a complete, turnkey water treatment system for Kingsley Beverages’ new canning line, handling everything from concept and design to build and ongoing management.
READ ARTICLE
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Marshall Aerospace
Marshall Aerospace, a leading MRO and Aerospace component manufacturing facility, faced a critical challenge when relocation there Manufacturing and Special Processes facility to a new site, i...
READ ARTICLE
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Vertik-Al Ltd
Vertik-Al, a leading provider of vertical and horizontal Aluminium powder coating for the architectural Aluminium industry, faced a critical challenge when European regulations...
READ ARTICLE

A Handful of our Valued Clients

Get in Touch with AllWater Technologies

We’re here to help with all your water treatment needs. Whether you have questions about our services, want to discuss a project, or need support, our team is ready to assist you. Fill out the form for general enquiries, or you are welcome to email direct or give us a call.

AllWater House

Unit 2,

Cheddar Business Park,

Wedmore Road,

Cheddar

BS27 3EB

Opening hours

Mon-Fri: 08:30-17:30 (GMT)